Free shipping on all orders over 100$
Time of Delivery
We deliver promptly all purchased products through fast and efficient couriers. Remember that delivery times are an approximation and although parcels are usually received within the predicted time frame we are unable to guarantee commitment of compliance.
The courier normally delivers from 9:00 until 18:00, Monday to Friday at street level, without notice with exception of shipping voluminous products. In the case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. In case of non-delivery to the address indicated in the order due to the absence of the recipient, the courier will leave a notice to certify the delivery attempt. arrange to collect the package from another branch. If the person receiving notification has failed to contact the courier to confirm a method of pickup or delivery within three days, the parcel will remain in their storage for 30 days. If no action is taken during the period of storage the product will be returned to the sender and the arrangement will be terminated. Alex Max will reimburse the sum paid by the client, net of the costs of delivery for product, the costs of storage and any other expenses incurred.
As soon as the delivery is activated you will receive a confirmation email. Excluding voluminous product, when shipped you will receive from us or directly by the courier communication of shipment number used to check the delivery status of your package. You can check where is your parcel from the indicated courier's website.
On delivery check that the packaging is intact: if you see some damage you can contest them by putting reserves control reasoned written (eg. "Packaging broken", "Packaging crushed"). Only by fulfilling this procedure you will activate the refund procedure.
If the delivery address given is different from that specified when confirming the order, please verify that it is correct in its entirety to avoid disappointment. Remember for communication purposes it is essential for you to inform us of your telephone number so we are able to contact you in case of delivery problems. If you think you might not be home at the time of delivery, you can enter the address of the place where you work instead of your home or that of a willing neighbor who is sure to be home.
If you do not receive the goods within one week after the confirmation of dispatch, please contact our customer service team by sending an email to firstname.lastname@example.org